Customer support01
Relay Desk
A local practice console for modem, logger, and RS-485 triage. It uses sample data to rehearse clear issue intake and structured troubleshooting—not a production monitoring system.
Open Relay DeskSan Diego · Technical support portfolio
Calm troubleshooting for connected energy systems.
I’m Rıza Korkusuz, a support-minded computer engineer building practical ways to investigate field communications, clarify customer issues, and protect data quality.
Selected practice projects
Three compact labs for customer support, field communications, and renewable-energy data quality.
Incident practice02
PulseAssist
A monitoring support lab with synthetic incidents, designed to practice turning an unclear production symptom into a useful next step for a customer or field team.
Open PulseAssistData quality03
Edge Node & Telemetry
A reference edge node that buffers Modbus data when the link drops, plus a telemetry cleaning walkthrough for flagging questionable solar readings before reporting.
Open the edge referenceAbout
Support that stays understandable.
My background combines Tier 1–2 IT support with hands-on systems learning. I enjoy translating technical signals into clear updates, documenting the path to a resolution, and knowing when an issue needs to move to another team.
Tier 1–2 IT support
TCP/IP
Microsoft 365
Active Directory
CompTIA Security+
Python PCAP
MS Computer Engineering
Listen before diagnosing
Capture the customer’s language, timing, and impact before narrowing the technical path.
Separate signal from noise
Check connectivity, device state, and data quality independently so the next action is grounded.
Background
IT support first, then the monitoring and data work on this site.
IT & Cybersecurity Bootcamp, CYDEO
Oct 2024–Oct 2025. Hands-on support and security practice, including CompTIA Security+ and Python PCAP.
IT Support Specialist, Trakya University Faculty of Engineering
Mar 2022–Jan 2024. User support, Microsoft 365, and day-to-day systems troubleshooting.
IT Systems Support, Ministry of National Education technology workshops
Dec 2010–Mar 2022. Long-running support for lab computers, networks, and the people using them.
Education
MS in Computer Engineering, Trakya University. BS in Computer Engineering. BS in Computer Science Education, Marmara University. Evaluated as US-equivalent by ECE in March 2026. Based in San Diego, authorized to work in the United States.
Let’s talk through a support problem.
San Diego, California · rizakorkusuz@gmail.com